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Incident Report for EKM

Resolved

This incident has been resolved.

Posted Nov 07, 2024 - 14:06 GMT

Update

We are continuing to investigate this issue.

Posted Nov 07, 2024 - 14:04 GMT

Update

This issue has been resolved and we are able to offer full support as normal. We apologise for any inconvenience caused.

Posted Nov 07, 2024 - 14:03 GMT

Investigating

We are currently experiencing a technical issue where our customer-facing teams are unable to access customer accounts and the back-end of EKM shops. If you are contacting us for support, this may be limited for a period of time this morning, unfortunately. If this is the case, the team may need to take all the relevant details and recontact you when the issue has been fixed and we have regained access. We apologise for any inconvenience caused.

Posted Nov 07, 2024 - 09:08 GMT

This incident affected: Support (Live Chat Support, Phone Support).