We recently identified an issue within our network that impacted traffic through our systems. This was caused by some updates to our network policies. Our team has now resolved the issue, and all systems are back to normal operation. We are conducting a thorough review to prevent occurrences in the future, ensuring that our services remain reliable and resilient.
We recognise that this may have caused inconvenience, and we sincerely apologise for any disruption this may have caused.
Thank you for your understanding and patience. If you have any questions or need further assistance, please reach out to our support team.
Posted Nov 15, 2024 - 17:48 GMT
Monitoring
We have successfully deployed a fix on the network for the recent outage that was caused by problem with the firewall.
Our team is closely monitoring the situation to ensure a full restoration of service and minimize any further impact. We appreciate your patience and understanding as we worked to resolve this issue
Posted Nov 15, 2024 - 16:50 GMT
Update
We are continuing to investigate this issue.
Posted Nov 15, 2024 - 15:51 GMT
Investigating
We're currently experiencing some performance issues that are affecting our systems. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and understanding.
Posted Nov 15, 2024 - 14:47 GMT
This incident affected: Shop Services (Shop Front, Your Account) and General Services (EKM Email Marketing, EKM Network).