EKM Login Issues
Update - We can confirm that EKM Email Marketing can now be accessed. There is still an issue logging into Web Stats, which is being investigated as a priority. We apologise for the inconvenience caused and we will post further updates when we have them.
Nov 20, 2024 - 15:28 GMT
Update - We can confirm that EKM Domains can now be accessed. There is still an issue logging into Web Stats and Email Marketing, which is being investigated as a priority. We apologise for the inconvenience caused and we will post further updates when we have them.
Nov 20, 2024 - 13:55 GMT
Investigating - Some users may be unable to log into EKM Domains, Web Stats and Email Marketing. If you require access to your email account, please log in via mail.hostedemail.com. This is being investigated as a priority and we apologise for the inconvenience caused; we will post another update as soon as we have it..
Nov 20, 2024 - 10:55 GMT
Uptime over the past 90 days. View historical uptime.
General Services Partial Outage
90 days ago
99.96 % uptime
Today
EKM.com Operational
90 days ago
100.0 % uptime
Today
EKM Blogs Operational
90 days ago
100.0 % uptime
Today
EKM Digital Vault Operational
90 days ago
100.0 % uptime
Today
EKM DNS Operational
90 days ago
100.0 % uptime
Today
EKM Domains Operational
90 days ago
99.95 % uptime
Today
EKM Email Marketing Operational
90 days ago
99.93 % uptime
Today
EKM Hosting Operational
90 days ago
100.0 % uptime
Today
EKM Mail Operational
90 days ago
99.87 % uptime
Today
EKM Network Operational
90 days ago
100.0 % uptime
Today
EKM Web Statistics Partial Outage
90 days ago
99.83 % uptime
Today
Third Party Services Operational
90 days ago
100.0 % uptime
Today
EKM App Operational
90 days ago
100.0 % uptime
Today
Shop Services Operational
90 days ago
100.0 % uptime
Today
Checkout Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Payment Gateways Operational
90 days ago
100.0 % uptime
Today
Shop Front Operational
90 days ago
100.0 % uptime
Today
Your Account Operational
90 days ago
100.0 % uptime
Today
Shop Servers Operational
90 days ago
99.99 % uptime
Today
Shop Server 1 Operational
90 days ago
100.0 % uptime
Today
Shop Server 2 Operational
90 days ago
100.0 % uptime
Today
Shop Server 3 Operational
90 days ago
100.0 % uptime
Today
Shop Server 4 Operational
90 days ago
100.0 % uptime
Today
Shop Server 5 Operational
90 days ago
100.0 % uptime
Today
Shop Server 6 Operational
90 days ago
100.0 % uptime
Today
Shop Server 7 Operational
90 days ago
100.0 % uptime
Today
Shop Server 8 Operational
90 days ago
100.0 % uptime
Today
Shop Server 9 Operational
90 days ago
100.0 % uptime
Today
Shop Server 10 Operational
90 days ago
100.0 % uptime
Today
Shop Server 11 Operational
90 days ago
100.0 % uptime
Today
Shop Server 12 Operational
90 days ago
100.0 % uptime
Today
Shop Server 13 Operational
90 days ago
100.0 % uptime
Today
Shop Server 14 Operational
90 days ago
100.0 % uptime
Today
Shop Server 15 Operational
90 days ago
100.0 % uptime
Today
Shop Server 16 Operational
90 days ago
100.0 % uptime
Today
Shop Server 17 Operational
90 days ago
100.0 % uptime
Today
Shop Server 18 Operational
90 days ago
100.0 % uptime
Today
Shop Server 19 Operational
90 days ago
100.0 % uptime
Today
Shop Server 20 Operational
90 days ago
100.0 % uptime
Today
Shop Server 21 Operational
90 days ago
100.0 % uptime
Today
Shop Server 22 Operational
90 days ago
100.0 % uptime
Today
Shop Server 23 Operational
90 days ago
99.98 % uptime
Today
Shop Server 24 Operational
90 days ago
100.0 % uptime
Today
Shop Server 25 Operational
90 days ago
100.0 % uptime
Today
Shop Server 26 Operational
90 days ago
100.0 % uptime
Today
Shop Server 27 Operational
90 days ago
100.0 % uptime
Today
Shop Server 28 Operational
90 days ago
100.0 % uptime
Today
Shop Server 29 Operational
90 days ago
100.0 % uptime
Today
Shop Server 30 Operational
90 days ago
100.0 % uptime
Today
Shop Server 31 Operational
90 days ago
100.0 % uptime
Today
Shop Server 32 Operational
90 days ago
100.0 % uptime
Today
Shop Server 33 Operational
90 days ago
100.0 % uptime
Today
Shop Server 34 Operational
90 days ago
100.0 % uptime
Today
Shop Server 35 Operational
90 days ago
100.0 % uptime
Today
Shop Server 36 Operational
90 days ago
100.0 % uptime
Today
Shop Server 37 Operational
90 days ago
100.0 % uptime
Today
Shop Server 38 Operational
90 days ago
100.0 % uptime
Today
Shop Server 39 Operational
90 days ago
100.0 % uptime
Today
Shop Server 40 Operational
90 days ago
100.0 % uptime
Today
Shop Server 41 Operational
90 days ago
100.0 % uptime
Today
Shop Server 42 Operational
90 days ago
100.0 % uptime
Today
Shop Server 43 Operational
90 days ago
100.0 % uptime
Today
Shop Server 44 Operational
90 days ago
100.0 % uptime
Today
Shop Server 45 Operational
90 days ago
100.0 % uptime
Today
Shop Server 46 Operational
90 days ago
100.0 % uptime
Today
Shop Server 47 Operational
90 days ago
100.0 % uptime
Today
Shop Server 50 Operational
90 days ago
100.0 % uptime
Today
Shop Server 53 Operational
90 days ago
100.0 % uptime
Today
Shop Server 63 Operational
90 days ago
100.0 % uptime
Today
Shop Server 64 Operational
90 days ago
100.0 % uptime
Today
Shop Server 65 Operational
90 days ago
100.0 % uptime
Today
Shop Server 66 Operational
90 days ago
100.0 % uptime
Today
Shop Server 67 Operational
90 days ago
100.0 % uptime
Today
Shop Server 68 Operational
90 days ago
100.0 % uptime
Today
Shop Server 69 Operational
90 days ago
100.0 % uptime
Today
Shop Server 70 Operational
90 days ago
100.0 % uptime
Today
Shop Server 71 Operational
90 days ago
100.0 % uptime
Today
Shop Server 72 Operational
90 days ago
100.0 % uptime
Today
Shop Server 73 Operational
90 days ago
100.0 % uptime
Today
Shop Server 74 Operational
90 days ago
100.0 % uptime
Today
Shop Server 75 Operational
90 days ago
100.0 % uptime
Today
Shop Server 76 Operational
90 days ago
100.0 % uptime
Today
Shop - Server 77 Operational
90 days ago
100.0 % uptime
Today
Shop Server 78 Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Support Operational
90 days ago
100.0 % uptime
Today
Phone Support Operational
90 days ago
100.0 % uptime
Today
Ticket Support Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
EKM Domains - Essential Maintenance Nov 21, 2024 08:00-16:00 GMT
EKM Domains will undergo essential maintenance starting at 8:00 AM (GMT) on 21 November 2024.

During this time, some services may experience interruptions, and functionality could be affected throughout the day. We are working hard to complete this maintenance as quickly as possible to minimise disruption to your business.

We apologise for any inconvenience this may cause and appreciate your understanding as we perform these upgrades to improve our services.

If you have any questions or concerns, please don’t hesitate to contact our support team.
Posted on Nov 12, 2024 - 15:39 GMT
Past Incidents
Nov 20, 2024

Unresolved incident: EKM Login Issues.

Nov 19, 2024
Email Login Issues
Resolved - This issue has now been resolved. We apologise for any inconvenience caused.
Nov 19, 21:46 GMT
Monitoring - A fix has been implemented and we're monitoring the results. Further updates will be posted in due course. We appreciate your patience.
Nov 19, 20:54 GMT
Investigating - Our mail provider is investigating an issue preventing some users from logging into Webmail. IMAP and POP services are also affected. We apologise for the inconvenience caused and will post further updates when we have them.
Nov 19, 20:43 GMT
Nov 18, 2024
EKM Mail - Degraded Performance
Resolved - This issue has now been resolved. The email service is back to expected levels, with POP/IMAP and Webmail functioning as intended. We apologise for the inconvenience caused.
Nov 18, 20:36 GMT
Monitoring - POP/IMAP connections are currently returning to expected levels for both mail clients and Webmail access, but are still intermittently slower than expected response times. Our mail provider is continuing to work on this and monitor the results, and we will post updates as they are available. We apologise again for any inconvenience this is causing, and appreciate your patience.
Nov 18, 16:18 GMT
Investigating - We have received reports of some users having issues accessing webmail, as well as sending and receiving mail. We are investigating this. Apologies for any inconvenience that this may cause.
Nov 18, 12:11 GMT
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024
EKM
Resolved - We recently identified an issue within our network that impacted traffic through our systems. This was caused by some updates to our network policies. Our team has now resolved the issue, and all systems are back to normal operation. We are conducting a thorough review to prevent occurrences in the future, ensuring that our services remain reliable and resilient.

We recognise that this may have caused inconvenience, and we sincerely apologise for any disruption this may have caused.

Thank you for your understanding and patience. If you have any questions or need further assistance, please reach out to our support team.
Nov 15, 17:48 GMT
Monitoring - We have successfully deployed a fix on the network for the recent outage that was caused by problem with the firewall.

Our team is closely monitoring the situation to ensure a full restoration of service and minimize any further impact. We appreciate your patience and understanding as we worked to resolve this issue
Nov 15, 16:50 GMT
Update - We are continuing to investigate this issue.
Nov 15, 15:51 GMT
Investigating - We're currently experiencing some performance issues that are affecting our systems. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and understanding.
Nov 15, 14:47 GMT
EKM Mail - Intermittent Issues
Resolved - Thank you for your patience. The team has fixed the issues and tests have been done, all services are functional and working as expected now.
Nov 15, 09:21 GMT
Investigating - We have received reports of some users having intermittent issues accessing webmail, sending and receiving. We are investigating this. Apologies for any inconvenience that this may cause.
Nov 14, 15:34 GMT
Nov 14, 2024
Issue Accessing Some Mailboxes
Resolved - This issue has now been resolved .We appreciate your patience and apologise for any inconvenience caused.
Nov 14, 11:07 GMT
Update - We are continuing to investigate this issue.
Nov 14, 08:34 GMT
Investigating - Our mail provider has advised that access to some mailboxes is restricted whilst under maintenance. We apologise for any inconvenience caused and will post another update ASAP.
Nov 14, 08:33 GMT
Nov 13, 2024

No incidents reported.

Nov 12, 2024
EKM Email Marketing Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 GMT
Scheduled - EKM Email Marketing will be undergoing maintenance on Monday, 11th November from 10pm until 9am the following morning. During this period, the mail service will be temporarily unavailable.
Nov 7, 14:42 GMT
Nov 11, 2024
Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
Server Maintenance
Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 GMT
Scheduled - We will be performing server maintenance on Thursday, 7th November starting at 9pm. During this time, PayPal checkout, EKM API, and Stripe refunds may experience up to one hour of downtime.

Thank you for your understanding as we work to improve our services.
Nov 5, 17:01 GMT
Limited Support Available
Resolved - This incident has been resolved.
Nov 7, 14:06 GMT
Update - We are continuing to investigate this issue.
Nov 7, 14:04 GMT
Update - This issue has been resolved and we are able to offer full support as normal. We apologise for any inconvenience caused.
Nov 7, 14:03 GMT
Investigating - We are currently experiencing a technical issue where our customer-facing teams are unable to access customer accounts and the back-end of EKM shops. If you are contacting us for support, this may be limited for a period of time this morning, unfortunately. If this is the case, the team may need to take all the relevant details and recontact you when the issue has been fixed and we have regained access. We apologise for any inconvenience caused.
Nov 7, 09:08 GMT
EKM Mail Slow loading issues
Resolved - This issue was resolved at 10:30pm yesterday. We apologise for any inconvenience caused.
Nov 7, 08:04 GMT
Monitoring - All services appear to be up and running for EKM Mail. We will continue to monitor this before closing.
Thank you for your patience.
Nov 6, 12:38 GMT
Investigating - We are currently investigating an issue impacting EKM Mail. This can present as slow loading or login issues for Webmail, POP, and IMAP connections.
Nov 6, 12:11 GMT
Nov 6, 2024
EKM Mail - Webmail Performance
Resolved - Our mail provider advised that this issue was resolved at 11:15pm yesterday. We apologise for any inconvenience caused.
Nov 6, 08:08 GMT
Update - This issue is now impacting IMAP/POP connections as well if you are are using a mail client such as Outlook or Mail
Nov 5, 17:25 GMT
Update - Our team is still looking into the cause, and we'll continue to update you on our progress.
Nov 5, 16:50 GMT
Investigating - We are investigating an issue impacting the webmail. This can present as slow loading or login issues.

We will provide an update once we have additional information.
Nov 5, 15:17 GMT
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