Resolved -
This incident has been resolved. Please accept our sincere apologies for any inconvenience you experienced.
Apr 3, 14:50 BST
Monitoring -
A fix has been implemented and we are monitoring results.
Apr 3, 13:41 BST
Identified -
The issue has been identified, and a fix is being applied.
We will provide updates as soon as we have more information.
Apr 3, 11:05 BST
Update -
We are continuing to investigate this issue and are aware it is also affecting Payment processing and the creation of quotes and order processing.
We will provide further updates as soon as we have more information.
Apr 3, 10:27 BST
Update -
We are continuing to investigate this issue
Apr 3, 10:05 BST
Investigating -
We are currently experiencing an issue with orders not loading correctly on some shops. Our technical team is aware of this and is working diligently to resolve the problem as quickly as possible.
We understand this may cause inconvenience, and we sincerely apologise for any frustration it may cause. We appreciate your patience and understanding while we work to get everything back to normal.
We will provide updates as soon as we have more information.
Apr 3, 09:33 BST