EKM Status

EKM Login Issues

Update - We can confirm that EKM Email Marketing can now be accessed. There is still an issue logging into Web Stats, which is being investigated as a priority. We apologise for the inconvenience caused and we will post further updates when we have them.
Nov 20, 2024 - 15:28 GMT

Update - We can confirm that EKM Domains can now be accessed. There is still an issue logging into Web Stats and Email Marketing, which is being investigated as a priority. We apologise for the inconvenience caused and we will post further updates when we have them.
Nov 20, 2024 - 13:55 GMT

Investigating - Some users may be unable to log into EKM Domains, Web Stats and Email Marketing. If you require access to your email account, please log in via mail.hostedemail.com. This is being investigated as a priority and we apologise for the inconvenience caused; we will post another update as soon as we have it..
Nov 20, 2024 - 10:55 GMT

Uptime over the past 90 days. View historical uptime.

General Services Partial Outage

90 days ago

99.96 % uptime

Today

EKM.com Operational

90 days ago

100.0 % uptime

Today

EKM Blogs Operational

90 days ago

100.0 % uptime

Today

EKM Digital Vault Operational

90 days ago

100.0 % uptime

Today

EKM DNS Operational

90 days ago

100.0 % uptime

Today

EKM Domains Operational

90 days ago

99.95 % uptime

Today

EKM Email Marketing Operational

90 days ago

99.93 % uptime

Today

EKM Hosting Operational

90 days ago

100.0 % uptime

Today

EKM Mail Operational

90 days ago

99.87 % uptime

Today

EKM Network Operational

90 days ago

100.0 % uptime

Today

EKM Web Statistics Partial Outage

90 days ago

99.74 % uptime

Today

Third Party Services Operational

90 days ago

100.0 % uptime

Today

EKM App Operational

90 days ago

100.0 % uptime

Today

Shop Services Operational

90 days ago

100.0 % uptime

Today

Checkout Operational

90 days ago

100.0 % uptime

Today

90 days ago

100.0 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Payment Gateways Operational

90 days ago

100.0 % uptime

Today

Shop Front Operational

90 days ago

100.0 % uptime

Today

Your Account Operational

90 days ago

100.0 % uptime

Today

Shop Servers Operational

90 days ago

99.99 % uptime

Today

Shop Server 1 Operational

90 days ago

100.0 % uptime

Today

Shop Server 2 Operational

90 days ago

100.0 % uptime

Today

Shop Server 3 Operational

90 days ago

100.0 % uptime

Today

Shop Server 4 Operational

90 days ago

100.0 % uptime

Today

Shop Server 5 Operational

90 days ago

100.0 % uptime

Today

Shop Server 6 Operational

90 days ago

100.0 % uptime

Today

Shop Server 7 Operational

90 days ago

100.0 % uptime

Today

Shop Server 8 Operational

90 days ago

100.0 % uptime

Today

Shop Server 9 Operational

90 days ago

100.0 % uptime

Today

Shop Server 10 Operational

90 days ago

100.0 % uptime

Today

Shop Server 11 Operational

90 days ago

100.0 % uptime

Today

Shop Server 12 Operational

90 days ago

100.0 % uptime

Today

Shop Server 13 Operational

90 days ago

100.0 % uptime

Today

Shop Server 14 Operational

90 days ago

100.0 % uptime

Today

Shop Server 15 Operational

90 days ago

100.0 % uptime

Today

Shop Server 16 Operational

90 days ago

100.0 % uptime

Today

Shop Server 17 Operational

90 days ago

100.0 % uptime

Today

Shop Server 18 Operational

90 days ago

100.0 % uptime

Today

Shop Server 19 Operational

90 days ago

100.0 % uptime

Today

Shop Server 20 Operational

90 days ago

100.0 % uptime

Today

Shop Server 21 Operational

90 days ago

100.0 % uptime

Today

Shop Server 22 Operational

90 days ago

100.0 % uptime

Today

Shop Server 23 Operational

90 days ago

99.98 % uptime

Today

Shop Server 24 Operational

90 days ago

100.0 % uptime

Today

Shop Server 25 Operational

90 days ago

100.0 % uptime

Today

Shop Server 26 Operational

90 days ago

100.0 % uptime

Today

Shop Server 27 Operational

90 days ago

100.0 % uptime

Today

Shop Server 28 Operational

90 days ago

100.0 % uptime

Today

Shop Server 29 Operational

90 days ago

100.0 % uptime

Today

Shop Server 30 Operational

90 days ago

100.0 % uptime

Today

Shop Server 31 Operational

90 days ago

100.0 % uptime

Today

Shop Server 32 Operational

90 days ago

100.0 % uptime

Today

Shop Server 33 Operational

90 days ago

100.0 % uptime

Today

Shop Server 34 Operational

90 days ago

100.0 % uptime

Today

Shop Server 35 Operational

90 days ago

100.0 % uptime

Today

Shop Server 36 Operational

90 days ago

100.0 % uptime

Today

Shop Server 37 Operational

90 days ago

100.0 % uptime

Today

Shop Server 38 Operational

90 days ago

100.0 % uptime

Today

Shop Server 39 Operational

90 days ago

100.0 % uptime

Today

Shop Server 40 Operational

90 days ago

100.0 % uptime

Today

Shop Server 41 Operational

90 days ago

100.0 % uptime

Today

Shop Server 42 Operational

90 days ago

100.0 % uptime

Today

Shop Server 43 Operational

90 days ago

100.0 % uptime

Today

Shop Server 44 Operational

90 days ago

100.0 % uptime

Today

Shop Server 45 Operational

90 days ago

100.0 % uptime

Today

Shop Server 46 Operational

90 days ago

100.0 % uptime

Today

Shop Server 47 Operational

90 days ago

100.0 % uptime

Today

Shop Server 50 Operational

90 days ago

100.0 % uptime

Today

Shop Server 53 Operational

90 days ago

100.0 % uptime

Today

Shop Server 63 Operational

90 days ago

100.0 % uptime

Today

Shop Server 64 Operational

90 days ago

100.0 % uptime

Today

Shop Server 65 Operational

90 days ago

100.0 % uptime

Today

Shop Server 66 Operational

90 days ago

100.0 % uptime

Today

Shop Server 67 Operational

90 days ago

100.0 % uptime

Today

Shop Server 68 Operational

90 days ago

100.0 % uptime

Today

Shop Server 69 Operational

90 days ago

100.0 % uptime

Today

Shop Server 70 Operational

90 days ago

100.0 % uptime

Today

Shop Server 71 Operational

90 days ago

100.0 % uptime

Today

Shop Server 72 Operational

90 days ago

100.0 % uptime

Today

Shop Server 73 Operational

90 days ago

100.0 % uptime

Today

Shop Server 74 Operational

90 days ago

100.0 % uptime

Today

Shop Server 75 Operational

90 days ago

100.0 % uptime

Today

Shop Server 76 Operational

90 days ago

100.0 % uptime

Today

Shop - Server 77 Operational

90 days ago

100.0 % uptime

Today

Shop Server 78 Operational

90 days ago

100.0 % uptime

Today

Support Operational

90 days ago

100.0 % uptime

Today

Email Support Operational

90 days ago

100.0 % uptime

Today

Live Chat Support Operational

90 days ago

100.0 % uptime

Today

Phone Support Operational

90 days ago

100.0 % uptime

Today

Ticket Support Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EKM Domains - Essential Maintenance Nov 21, 2024 08:00-16:00 GMT

EKM Domains will undergo essential maintenance starting at 8:00 AM (GMT) on 21 November 2024.

During this time, some services may experience interruptions, and functionality could be affected throughout the day. We are working hard to complete this maintenance as quickly as possible to minimise disruption to your business.

We apologise for any inconvenience this may cause and appreciate your understanding as we perform these upgrades to improve our services.

If you have any questions or concerns, please don’t hesitate to contact our support team.
Posted on Nov 12, 2024 - 15:39 GMT

Past Incidents

Nov 21, 2024

No incidents reported today.

Nov 20, 2024

Unresolved incident: EKM Login Issues.

Nov 19, 2024

Email Login Issues

Resolved - This issue has now been resolved. We apologise for any inconvenience caused.
Nov 19, 21:46 GMT

Monitoring - A fix has been implemented and we're monitoring the results. Further updates will be posted in due course. We appreciate your patience.
Nov 19, 20:54 GMT

Investigating - Our mail provider is investigating an issue preventing some users from logging into Webmail. IMAP and POP services are also affected. We apologise for the inconvenience caused and will post further updates when we have them.
Nov 19, 20:43 GMT

Nov 18, 2024

EKM Mail - Degraded Performance

Resolved - This issue has now been resolved. The email service is back to expected levels, with POP/IMAP and Webmail functioning as intended. We apologise for the inconvenience caused.
Nov 18, 20:36 GMT

Monitoring - POP/IMAP connections are currently returning to expected levels for both mail clients and Webmail access, but are still intermittently slower than expected response times. Our mail provider is continuing to work on this and monitor the results, and we will post updates as they are available. We apologise again for any inconvenience this is causing, and appreciate your patience.
Nov 18, 16:18 GMT

Investigating - We have received reports of some users having issues accessing webmail, as well as sending and receiving mail. We are investigating this. Apologies for any inconvenience that this may cause.
Nov 18, 12:11 GMT

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

EKM

Resolved - We recently identified an issue within our network that impacted traffic through our systems. This was caused by some updates to our network policies. Our team has now resolved the issue, and all systems are back to normal operation. We are conducting a thorough review to prevent occurrences in the future, ensuring that our services remain reliable and resilient.

We recognise that this may have caused inconvenience, and we sincerely apologise for any disruption this may have caused.

Thank you for your understanding and patience. If you have any questions or need further assistance, please reach out to our support team.
Nov 15, 17:48 GMT

Monitoring - We have successfully deployed a fix on the network for the recent outage that was caused by problem with the firewall.

Our team is closely monitoring the situation to ensure a full restoration of service and minimize any further impact. We appreciate your patience and understanding as we worked to resolve this issue
Nov 15, 16:50 GMT

Update - We are continuing to investigate this issue.
Nov 15, 15:51 GMT

Investigating - We're currently experiencing some performance issues that are affecting our systems. Our team is working diligently to resolve this issue as quickly as possible. We appreciate your patience and understanding.
Nov 15, 14:47 GMT

EKM Mail - Intermittent Issues

Resolved - Thank you for your patience. The team has fixed the issues and tests have been done, all services are functional and working as expected now.
Nov 15, 09:21 GMT

Investigating - We have received reports of some users having intermittent issues accessing webmail, sending and receiving. We are investigating this. Apologies for any inconvenience that this may cause.
Nov 14, 15:34 GMT

Nov 14, 2024

Issue Accessing Some Mailboxes

Resolved - This issue has now been resolved .We appreciate your patience and apologise for any inconvenience caused.
Nov 14, 11:07 GMT

Update - We are continuing to investigate this issue.
Nov 14, 08:34 GMT

Investigating - Our mail provider has advised that access to some mailboxes is restricted whilst under maintenance. We apologise for any inconvenience caused and will post another update ASAP.
Nov 14, 08:33 GMT

Nov 13, 2024

No incidents reported.

Nov 12, 2024

EKM Email Marketing Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 12, 09:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 GMT

Scheduled - EKM Email Marketing will be undergoing maintenance on Monday, 11th November from 10pm until 9am the following morning. During this period, the mail service will be temporarily unavailable.
Nov 7, 14:42 GMT

Nov 11, 2024

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

Server Maintenance

Completed - The scheduled maintenance has been completed.
Nov 7, 22:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 GMT

Scheduled - We will be performing server maintenance on Thursday, 7th November starting at 9pm. During this time, PayPal checkout, EKM API, and Stripe refunds may experience up to one hour of downtime.

Thank you for your understanding as we work to improve our services.
Nov 5, 17:01 GMT

Limited Support Available

Resolved - This incident has been resolved.
Nov 7, 14:06 GMT

Update - We are continuing to investigate this issue.
Nov 7, 14:04 GMT

Update - This issue has been resolved and we are able to offer full support as normal. We apologise for any inconvenience caused.
Nov 7, 14:03 GMT

Investigating - We are currently experiencing a technical issue where our customer-facing teams are unable to access customer accounts and the back-end of EKM shops. If you are contacting us for support, this may be limited for a period of time this morning, unfortunately. If this is the case, the team may need to take all the relevant details and recontact you when the issue has been fixed and we have regained access. We apologise for any inconvenience caused.
Nov 7, 09:08 GMT

EKM Mail Slow loading issues

Resolved - This issue was resolved at 10:30pm yesterday. We apologise for any inconvenience caused.
Nov 7, 08:04 GMT

Monitoring - All services appear to be up and running for EKM Mail. We will continue to monitor this before closing.
Thank you for your patience.
Nov 6, 12:38 GMT

Investigating - We are currently investigating an issue impacting EKM Mail. This can present as slow loading or login issues for Webmail, POP, and IMAP connections.
Nov 6, 12:11 GMT

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